National Do Not Call List

Tired of those late Sunday night cold calls from solicitors? Craving a little more peace and quiet in your home? Consider the following information from the Canadian Radio-Television and Telecommunications Commission about the National Do Not Call List (DNCL).

What is the National Do Not Call List?
The National DNCL gives consumers a choice about whether or not to receive telemarketing calls. Consumers can reduce the number of telemarketing calls they receive by registering their residential or wireless telephone number on the National DNCL.

How can I register on the DNCL?

After I register, when does the DNCL take effect?
Although your phone number is added to the National DNCL within 24 hours, telemarketers have 31 days to update their own lists and you may receive calls within those first 31 days.

How long will my phone number be registered on the DNCL?
After registering your number, it stays on the National DNCL for five years. After five years, you must re-register. You won?t be contacted when your registration is about to expire. It?s up to you to maintain your registration. You can also re-register any time, which resets your registration period to five years from the date you renew.

Does the DNCL prevent all types of telemarketing calls?
No, unsolicited calls from the following parties are exempt from National DNCL rules:

  • Canadian registered charities
  • A telemarketer with whom you are considered to have an existing business relationship. An existing business relationship occurs when you:
  • Purchase, lease, or rent a product or service in the last 18 months from the telemarketer
  • Have a written contract with the telemarketer for a service that is still in effect or expired within the last 18 months and/or
  • Ask a telemarketer about a product or service within the last six months.
  • Political parties, candidates (including those in federal, provincial and municipal elections) and associations of members of a political party
  • Persons collecting information for a market research or public opinion polls
  • Newspapers of general circulation for the purpose of soliciting subscriptions
  • Persons or entities to whom you have provided express consent to be called
  • Business-to-business calls

When is it too late or too early for a telemarketer to call me?
National Telemarketing Rules restrict telemarketer calling hours to weekdays (Monday to Friday) between 9:00am-9:30pm and weekends (Saturday and Sunday) between 10:00am-6:00pm. Restricted hours refer to the time zone of the customer receiving the telephone calls.

Can I ask telemarketers to remove me from their call list?
Yes. Telemarketers must process 'do not call' requests from consumers when making outbound calls. The consumer shall not be asked to call elsewhere to make this request.

How can I file a complaint?
After being registered on the National DNCL for at least 31 days, consumers can report eligible telemarketing calls. To file a complaint, report your phone number (where the call was received), the name or phone number of the telemarketer, and the date/time you received the call to:

1.866.580.3625 highlighting or visit www.lnnte-dncl.gc.ca

If you think the call is related to a fraud scam, contact the Canadian Anti-Fraud Centre (formerly PhoneBusters) at 1.888.495.8501

For more information visit National DNCL online at: https://www.lnnte-dncl.gc.ca/faqs-eng#rn_link10

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