Fraud Prevention


You are the first line of defense against fraud, learn how to protect yourself!

There are several safety steps you can take to combat fraud. Learn more about our security services that you can activate yourself in minutes.

​Phishing Scams

​Canadians are spending more time online and fraudsters are getting creative with scams in the digital era. 

Scammers use email or text messages to trick you into giving them personal information. Phishing is when you get an unsolicited email or text that claims to be from a legitimate organization such as a financial institutions, business, or government agency.

Scammers ask you to provide or verify, either via email or clicking on a web link and trick you into providing personal and/or financial information​.

These messages often copy the tone and logo of reputable organizations you trust and usually include a call to action, and they are wanting your personal information.

Interac® e-Transfer Interception Fraud

E-transfer interception fraud occurs when money is being sent via Interac e-Transfer® from one bank account to another using an email address or text message. Fraudsters will intercept the online transaction and divert the money to a different bank account. Whether you’re the sender or recipient of an e-Transfer, everyone is responsible for playing their part in preventing fraud.

Protect Seniors From Fraud and Identity Theft

Fraud is the top crime against older Canadians. Make sure the seniors in your life are aware of fraud and identity theft risks and the steps they can do to help protect themselves.

Top 5 Scams Targeting Seniors:

General Safety Reminders!

Always follow these tips to keep your personal and financial information secure!

  • Do not click on strange links within emails.

  • If you are not expecting an Interac e-Transfer from someone, don’t accept it and do not click on any links to log into online banking.

  • Do not use public Wi-Fi to log into online banking.

  • Do not share your debit card and never disclose the personal access code (PAC) to anyone.

  • Visit the Canadian Anti-Fraud Centre to learn about current scams affecting Canadians.

To learn more about fraud & to report fraud visit the Canadian Anti-Fraud Centre.

To learn about the 12 common scams check out The Little Black of Scams 2nd Edition.