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Mobile App FAQs
For Apple Users:
The new Crossroads Credit Union Mobile App will be available as an app update! Install the update and you will be connected to our new Digital Banking Mobile App.
For Android Users:
1. Delete all old versions of the Crossroads Credit Union Mobile App.
2. Close all open apps and browser windows on your device.
3. Restart your device.
4. Install our new Crossroads Credit Union Mobile App found on Google Play.
New Users
1. Using your iPhone, in the App Store search for ‘Crossroads Credit Union.’
2. Look for our app icon and verify that the author of the app is Crossroads Credit Union
3. Tap ‘Get’ and once installed click ‘Open’.
For Android users:
1. Using your Android phone, open the Google Play™ Store and tap the search icon and search for 'Crossroads Credit Union'.
2. Select the app icon, and verify that the author of the app is Crossroads Credit Union
3. Tap the ‘Install’ button.
- Check account balances and activity
- Pay bills
- Transfer funds
- Deposit cheques - with Mobile Deposit Capture
- Schedule payments
- Transfer to another Crossroads CU member with just their account number
- Find branches/ATMs
- Send secure messages to our advisors
- Upload a profile and background image
- Download a VOID Cheque
Our digital banking system (online banking & mobile app) has industry-leading security capabilities, including strong fraud prevention, cyber security features and high-risk transaction protections to ensure that your transactions are secure while data is transmitted between your device and our banking server.
We use industry standard TLS encryption on our desktop website and mobile app, enabling you to easily and securely complete banking transactions on your smartphone, tablet or computer.
In addition to your username and password, your digital banking account is protected with Two Factor Authentication (2FA), sometimes also referred to as Two Step Verification (2SV), or as a form of One Time Passwords (OTP). High-risk transactions may require you to reauthenticate that you are the owner of the account. Such high-risk transactions may include adding a bill payment vendor, adding an eTransfer recipient, or changing your personal information.
1. Sign into your mobile app.
2. Navigate to ‘More’ (bottom right-hand corner).
3. Tap ‘General Settings’.
4. Tap ‘Widget Settings’.
5. Click on the Account balances to turn the functionality on and then click ‘Add account’.
6. Enter the account name you want to display.
7. Select the account you want to display.
8. Under Balance Display, it’s recommended to leave ‘Account balance’ checked.
9. Under Visibility, it’s recommended to leave ‘Both’ checked.
10. Tap the + Icon in the top right-hand corner of the screen.
11. Follow the same process to add up to 2 more accounts you'd like to view.
12. Sign out of the app. The next time you go to sign in, you will see your account balance displayed. If you set up more accounts, swipe right to see your quick balances.