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Online Banking and Our Mobile App

Online Banking

Stay connected with your accounts and financial responsibilities with online banking. Manage your accounts, open accounts, transfer money between accounts, transfer money to another Crossroads CU member with just their account number, pay bills, send an INTERAC® e-Transfer, send a Secure Message to our advisors, download a VOID cheque and so much more ~ whenever it's convenient for you.

Need to sign up for digital banking? Contact us and we'll get you started.

Mobile App

Get instant and secure access to your accounts with the Crossroads Credit Union mobile banking app.

    • Check your account balances and activity
    • Manage your bills
    • Schedule payments
    • Transfer money between accounts
    • Transfer money to another Crossroads CU member
    • Use INTERAC® e-Transfer to send and receive money securely
    • Deposit your cheques using Mobile Deposit Capture
    • Download a VOID Cheque
    • Send a secure message to our advisors
    • Upload a Profile & Background picture

All from the palm of your hand anytime - anywhere.

Members must be signed up for Digital Banking access in order to access the app, to sign up contact us.

In addition to your username and password, your digital banking account is protected with Two Factor Authentication (2FA), sometimes also referred to as Two Step Verification (2SV), or as a form of One Time Passwords (OTP). High-risk transactions may require you to reauthenticate that you are the owner of the account.  Such high-risk transactions may include adding a bill payment vendor, adding an eTransfer recipient, or changing your personal information.

We use industry standard TLS encryption on our desktop website and mobile app, enabling you to easily and securely complete banking transactions on your smartphone, tablet or computer.

Download the app for free.

Sign up for Free Account & Security Alerts

Mobile App FAQs

Existing Users

For Apple Users:
The new Crossroads Credit Union Mobile App will be available as an app update! Install the update and you will be connected to our new Digital Banking Mobile App.

For Android Users:
1. Delete all old versions of the Crossroads Credit Union Mobile App.
2. Close all open apps and browser windows on your device.
3. Restart your device.
4. Install our new Crossroads Credit Union Mobile App found on Google Play.

Note: If you have already downloaded the new app without taking these steps, you can delete both the old and new apps; restart and re-install the new app.

New Users

For Apple Users:
1. Using your iPhone, in the App Store search for ‘Crossroads Credit Union.’
2. Look for our app icon and verify that the author of the app is Crossroads Credit Union
3. Tap ‘Get’ and once installed click ‘Open’.

For Android users:
1. Using your Android phone, open the Google Play™ Store and tap the search icon and search for 'Crossroads Credit Union'.
2. Select the app icon, and verify that the author of the app is Crossroads Credit Union
3. Tap the ‘Install’ button.
  • Check account balances and activity
  • Pay bills
  • Transfer funds
  • Deposit cheques - with Mobile Deposit Capture
  • Schedule payments
  • Transfer to another Crossroads CU member with just their account number
  • Find branches/ATMs
  • Send secure messages to our advisors
  • Upload a profile and background image
  • Download a VOID Cheque

Our digital banking system (online banking & mobile app) has industry-leading security capabilities, including strong fraud prevention, cyber security features and high-risk transaction protections to ensure that your transactions are secure while data is transmitted between your device and our banking server.

We use industry standard TLS encryption on our desktop website and mobile app, enabling you to easily and securely complete banking transactions on your smartphone, tablet or computer.

In addition to your username and password, your digital banking account is protected with Two Factor Authentication (2FA), sometimes also referred to as Two Step Verification (2SV), or as a form of One Time Passwords (OTP). High-risk transactions may require you to reauthenticate that you are the owner of the account.  Such high-risk transactions may include adding a bill payment vendor, adding an eTransfer recipient, or changing your personal information.

Yes, you can set up shortcuts through the widget function on your mobile device by following these steps:

1. Sign into your mobile app.
2. Navigate to ‘More’ (bottom right-hand corner).
3. Tap ‘General Settings’.
4. Tap ‘Widget Settings’.
5. Click on the Account balances to turn the functionality on and then click ‘Add account’.
6. Enter the account name you want to display.
7. Select the account you want to display.
8. Under Balance Display, it’s recommended to leave ‘Account balance’ checked.
9. Under Visibility, it’s recommended to leave ‘Both’ checked.
10. Tap the + Icon in the top right-hand corner of the screen.
11. Follow the same process to add up to 2 more accounts you'd like to view.
12. Sign out of the app. The next time you go to sign in, you will see your account balance displayed. If you set up more accounts, swipe right to see your quick balances.


You will then be able to add up to three accounts you'd like to view. If you're sharing this device, we recommend you turn off this option.


Note: You are also able to add some of your favourite transactions as shortcuts in the widget, making it even easier for you to do your banking!
Everything you need to know can be found in our HELP CENTRE section of our website.  You can check it out by clicking here!

Deposit cheques with our App

With Mobile Deposit, you can deposit cheques anytime that is convenient for you, without having to visit a branch or ATM.

Here's how it works.

  1. Download the Crossroads CU Mobile Banking App
  2. Open the app
  3. Tap Mobile Deposit
  4. Choose your account and the amount of your deposit
  5. Snap a photo of the front and back of your cheque
  6. Tap "Continue"
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