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Chat
Look for the chat bubble on our website (bottom right-hand corner), online banking, or our mobile app under 'Contact' to start a live chat session with one of our local Virtual Advisors. Available during our Virtual Branch Hours for your convenience! (M-F 8am - 7pm and Weekends & Stat Holidays 9:30am - 2:30pm)
Call
Speak to one of our friendly, knowledgeable local Virtual Advisors. They are more than happy to help find a solution for you.
Text
Text your local branch telephone number with your question or feedback, and we'll respond.
Email
Have a question or want to provide some feedback? Email us at: contactus@crossroadscu.ca.
Visit
We have 3 branches located in Canora, Preeceville & Wadena ready to serve you.
ATM
You have access to over 3,500 ATMs across Canada through the ding-free® network
Need help in an emergency?
Lost or Stolen Card
Debit Card: 1.877.535.1299 or 1.888.277.1043
Collabria Credit Card (See below)
Canada and U.S.: 1.855.341.4643
International Collect: 1.647.252.9564
Travel Emergencies
Need help while you're away? Give us a call.
Call Us: 1.877.535.1299
Suspicious Activity
If you think someone has accessed your account without your authorization, please give us a call to report it.
Call Us: 1.877.535.1299
Need After Hours Technical Support?
If your experiencing a problem with Digital Banking, contact our Virtual Branch at 1.877.535.1299 M-F 8am to 7pm & Sat, Sun & Stat Holidays 9:30am to 2:30pm.
For after hours Digital Banking assistance, call toll free 1.888.273.3488. Or Email Technical Support.
*Note – This is a third party company that can provide generic support for digital banking only. For other technical issues, please contact our Virtual Branch.
Contact one of our branches to make an appointment with someone from our TEAM and they will be happy to help get you started.
For debit cards contact your local branch or dial 1.877.535.1299 to let us know when and where you are travelling. Collabria Mastercards can be updated through the self serve portal on MyCardInfo or by contacting Collabria directly at 1.855.341.4643 .
Everything you need to know about e-transfers can be found here.
Crossroads Credit Union will never send you an unsolicited email or message asking for any confidential information – this includes information such as PIN, passwords, or card numbers. If you think you have been a victim of fraud or have any unknown transactions on your account, please contact us at 1.877.535.1299.
Download our Direct Deposit form. Next, complete the form (digitally – save as a PDF and print) and attach a void cheque. If you do not have a void cheque, please include your account number, financial institution number and branch transit number (scroll up the page to find your branches information) or you can Sign in to Digital Banking and download a VOID Cheque (under Accounts on online banking & under Activity on the mobile app). Lastly, send the completed form to the payer.