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- Chequing
- Savings
- Term Deposits
- RRSP (Registered Retirement Savings Plan)
- RRIF (Registered Retirement Income Fund)
- TFSA (Tax Free Savings Account)
- FHSA (First Home Savings Account)
- Loan
- Quick Loan
- Mortgage
- Line of Credit
- Safety Deposit Box
*Registered products (RRSP, RRIF, TFSA, FHSA) only count towards the product not the volume.
Note: Only one product per product type is counted toward your total product count. For example, if you have three different chequing accounts, we will only count them as one towards eligible products. However, all three accounts will be included in the calculation for the Volume Bonus Reward.
- Chequing
- Savings
- Term Deposits
- Loan
- Quick Loan
- Mortgage
- Line of Credit
- Safety Deposit Box
Note: Only one product per product type is counted toward your total product count. For example, if your business has three chequing accounts, we will only count them as one towards eligible products. However, all three accounts will be included when calculating the Volume Bonus Reward.
As our relationships with members have grown and evolved, we recognized the need to evolve how we return value to members as well. Crossroads Rewards are a modern continuation of patronage designed to better reflect the full relationship our members have with us today.
The former Patronage program was based solely on interest paid on loans and interest earned on deposits. Crossroads Rewards takes a broader view, recognizing the entire member relationship including a wider range of accounts, services, and solutions.
This allows us to continue returning value to members in a way that’s rooted in relationships and better aligned with how our members connect, grow, and thrive with Crossroads.
Important notice:
The Crossroads Rewards program and reward amounts are subject to change at any time, without notice. Reward availability, distribution, and amounts are not guaranteed. Crossroads Credit Union reserves the right to modify, suspend, or discontinue the program at any time.
The amount you receive through Crossroads Rewards reflects your relationship with us over time. Rewards are calculated based on your relationship with Crossroads as of December 31 of the previous year.
As you connect, grow, and build your relationship with us over time, the value of your rewards can increase.
If you’re unable to see your Membership Share Account in Online Banking, please give us a call and we’ll be happy to help.
At this time, businesses and organizations are unable to transfer their Crossroads Rewards account through Online Banking. To transfer these funds to your business or organization chequing account, please give us a call or visit us in branch, and we’ll be happy to make the transfer for you free of charge.
Crossroads Rewards are deposited directly into your Membership Share Account mid-June.
Once deposited, the reward portion is fully accessible and can be transferred to another account.
Note: Business and organizational members can contact our Virtual Branch, use online chat, or speak with an advisor to confirm and transfer their rewards balance and have the rewards transferred on their behalf, free of charge as they cannot be transferred via Online Banking at this time.
The $5 Membership Share remains in place to maintain your active membership and eligibility for future rewards.
*eTransfers are not available from Membership Share accounts.
Member statements
The Membership Share account is not visible on member statements, even when the Crossroads Rewards are deposited.
- The Membership Share account is visible in Online Banking for personal members.
- Once the reward is deposited, personal members can transfer the reward portion on their own through Online Banking.
- The Membership Share account is not visible in Online Banking for business and organizational members.
- Business and organizational members cannot transfer funds themselves.
- They must contact us (Virtual Branch, online chat, or visit a branch) to:
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- Confirm their Crossroads Rewards balance, and
- Have the reward transferred on their behalf, free of charge.
At this time, the Membership Share account is not visible on member statements, and visibility depends on how you access your accounts.
For personal members, the Membership Share account can be viewed in Online Banking, even though it does not appear on printed or electronic statements.
For business and organizational members, the Membership Share account is not visible in Online Banking or on statements at this time due to system requirements.
While you may not see the account listed, rest assured that your Membership Share is active and working in the background to maintain your membership and eligibility for Crossroads Rewards.
If you’d like confirmation of your Membership Share balance or your Crossroads Rewards amount, our team is always happy to help! Contact us by phone, online chat, Virtual Branch, or visit us in branch.
We appreciate your understanding as reporting capabilities continue to be reviewed.
Once your annual Crossroads Rewards payment has been completed, the reward portion is yours to use however you choose.
The only portion you won’t be able to access is your $5 Membership Share, which must remain in place.
When you opened your first account, the $5 Membership Share was deposited to establish your membership with Crossroads Credit Union. This share represents your ownership in the cooperative and is required to keep your membership active.
Your $5 Membership Share remains restricted so that you continue to be a funded member, which is required to receive future Crossroads Rewards payments. As long as your Membership Share remains funded, the rest of your rewards are fully available to you.
If you have questions about your Membership Share or accessing your rewards, we’re always happy to help.
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Note: Only one account or service within each product type counts toward your total relationship count.
Example:
If you (or your business/organization) have three chequing accounts, they will count as one eligible relationship toward the product requirement. However, all three accounts will be included when calculating balances for the Volume Bonus Reward.
Important notice:
The Crossroads Rewards program and reward amounts are subject to change at any time, without notice. Reward availability, distribution, and amounts are not guaranteed. Crossroads Credit Union reserves the right to modify, suspend, or discontinue the program at any time.
For the Volume portion of Crossroads Rewards, accounts with joint owners will be paid out in equal portions to each owner of the account. Example: If a couple owns $300,000 jointly, then the payout of $250 will be divided in half for each member. Each member will receive $125.
If you’d like help understanding how your joint accounts are reflected in Crossroads Rewards, we’d be happy to walk through it with you. Please give us a call at 1.877.535.1299.
For example, if you have two chequing accounts, even if they are different types of chequing accounts, they are considered the same product type and will count as one toward your relationship.
That said, all accounts and balances are included when calculating the Volume Bonus Reward. This means the total balances across all your accounts still matter when determining your overall reward.
If you have questions about how your accounts are counted or how your relationship is reflected in Crossroads Rewards, we’re always happy to talk it through with you.
These restrictions help ensure Crossroads Rewards remain compliant and fair for all members.
That said, we’re always looking for ways to evolve and improve Crossroads Rewards. If circumstances or regulations change in the future, we would be happy to revisit how these products may be included.
Whether you’re planning for what’s next or just getting started, we’re always here to offer advice and help you make the most of your relationship with Crossroads.
Youth members are included in Crossroads Rewards.
Youth who do not meet the regular Crossroads Rewards eligibility requirements will receive an age based youth reward:
• Members 18 and under will receive $45
• Members aged 19–24 will receive $75
If a youth member meets the eligibility requirements of the regular Crossroads Rewards program, they will receive the regular Crossroads Rewards payout instead, when that amount is greater than the youth reward.
This ensures youth members are always recognized, while allowing their rewards to increase as their relationship with Crossroads connects, grows, and thrives over time.
The Crossroads Rewards program, including how rewards are calculated and distributed, may change over time. Reward amounts are not guaranteed, and there is no guarantee that rewards will be paid in any given year.
From time to time, the Crossroads Rewards program may be amended, suspended, or discontinued, with or without notice, as part of the credit union’s ongoing review and governance responsibilities.
Reward amounts may increase or decrease as your relationship with Crossroads Credit Union grows and evolves. Changes in the accounts you have, the services you use, and how your overall relationship develops can all influence future reward payments.
This approach allows Crossroads Rewards to continue reflecting the strength and depth of your relationship with us, staying rooted in how you connect, grow, and thrive over time.
Any rewards you receive are reported as income for tax purposes. You will receive a T5 for the full amount of your Crossroads Rewards payment.
T5 slips are issued in February of the following year and will be available at that time for your records and tax filing.
• You/Your Business/Organization must be a member with a fully funded $5 Membership Share.
• You/Your Business/Organization must hold a minimum of three eligible Crossroads Credit Union products or services. (Only one product per product type is counted toward this requirement.)
• All accounts must be active, operated as agreed to, and in good standing.
If these requirements are not met, a Crossroads Rewards payment may not be issued.
Crossroads Rewards are rooted in relationships, and eligibility can change as your relationship with us grows over time. We’re always happy to talk through your needs and help you understand how your relationship with Crossroads fits within the rewards program.
