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Live Chat

Introducing your Crossroads Companion – our new live chat feature!
Your Crossroads Companion is here to provide you with the knowledge you need and assist you with your banking needs during our Virtual Branch hours.
Live chat is easy, convenient and secure.
Instantly connect with one of our Virtual Advisors through our website or sign into digital banking for an even better member experience.

To access the live chat, click on the yellow chat icon in the bottom right-hand corner. Once you’re connected, you can also share your screen with one of our Virtual Advisors and chat on video, allowing you to easily share information.

Accessing live chat is both convenient and secure. Here are some of the features and benefits:

  • Real-Time Assistance: Connect with a Virtual Advisor instantly.
  • Easy Access: Simply click the chat icon to connect with us—no installation required.
  • Screen Sharing: Collaborate with our Virtual Advisors to troubleshoot issues in a highly secure environment.
  • After-Hours Messaging: When our Virtual Branch is closed, leave a message through the chat. An advisor will respond to your inquiry the next day, ensuring continuous support.

Now Let's Chat! 
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