Effective February 1st, 2022 some of our Account Packages &  Service Fees will be changing.  Click here to check out the new fees.
Fraud Prevention

Recognize it. Reject it. Report it.

You are the first line of defense against fraud, learn how to protect yourself!

There are several safety steps you can take to combat fraud. Learn more about our security services that you can activate yourself in minutes.

Lock ‘N’ Block is a service that lets you “lock” your Interac Flash debit card to “block” unauthorized or unwanted use through your app or online banking...24/7.

  • Lock your debit card.
  • Block ATM Transactions.
  • Block purchases and refunds.
  • Block all international transactions.

Click here to learn more.

Banking alerts provide added protection and convenience to your online banking experience. Stay informed by email or text message when an online event occurs on your accounts including:

  • Your personal access code (PAC) is changed.
  • Attempts have been made to access your account.
  • A new bill payment vendor or e-Transfer recipient is added to your profile.
  • Online Banking Account has been locked out - Incorrect response to Security Question

Click here to learn more.

A strong password provides essential protection from financial fraud and identity theft. One of the most common ways that hackers break into computers is by guessing passwords. Simple and commonly used passwords enable fraudsters to easily gain access and control of a computing device.

  • Create complex passwords.
  • Passwords should contain at least ten characters and have a combination of lowercase and uppercase letters, as well as numbers and special characters.
  • Utilize two-factor authentication. Use passphrases (watch the video below to learn more).
Phishing Scams

Canadians are spending more time online and fraudsters are getting creative with scams in the digital era. Scammers use email or text messages to trick you into giving them personal information. Phishing is when you get an unsolicited email or text that claims to be from a legitimate organization such as a financial institutions, business, or government agency. Scammers ask you to provide or verify, either via email or clicking on a web link and trick you into providing personal and/or financial information. These messages often copy the tone and logo of reputable organizations you trust and usually include a call to action, and they are wanting your personal information.

  • Request for Personal Information: reputable organizations will never ask for personal information through email or text.
  • Urgent Requests: Look out for messages that include a call to action and they are wanting you to respond immediately.
  • Real emergencies don’t happen via email.
  • Unsolicited Emails: Look out for receipts for items you didn’t purchase, updates on deliveries for things you didn’t order etc.
  • Spelling/Grammar Errors that a legitimate organization would not miss.
  • Suspicious Attachments that you were not expecting and didn’t ask for, weird file names and uncommon file types.
  • Anything Too Good to Be True: Winning a lottery is unlikely. Winning a lottery, you didn’t enter is impossible!
  • Do not click any links.
  • Do not open any attachments.
  • Do not reply or forward the message – Delete the email or text!
  • If unsure about legitimacy – contact the company through a different channel such as the phone. Research online for the contact information; never contact them using the information received in the message!

Interac® e-Transfer Interception Fraud

E-transfer interception fraud occurs when money is being sent via Interac e-Transfer® from one bank account to another using an email address or text message. Fraudsters will intercept the online transaction and divert the money to a different bank account. Whether you’re the sender or recipient of an e-Transfer, everyone is responsible for playing their part in preventing fraud.

  • Register for Autodeposit – Automatically deposit funds into your account to remove the risk of criminals intercepting the notification email.
  • Use answers that are not easy to guess – Ensure the answer to your security question cannot be easily guessed or found on social media. If the notification is intercepted, it will be harder for a criminal to answer and steal the funds.
  • Do not include the answer to your security question in the message box – Only share the answer via a secure and different channel, such as over the phone.
  • Never Click Links to accept e-transfers that you were not expecting.
  • Keep Your Email Secure – Be cautious of phishing links. Don’t stay logged in when you’re away from your computer. Use strong passwords that are difficult to guess.
  • Register for banking Alerts - Receive an alert when a new e-Transfer recipient has been added so you can verify this action.
  • Be cautious of the information you share online, including personal identifiable information that hackers can use to access your accounts.

Protect Seniors From Fraud and Identity Theft

Fraud is the top crime against older Canadians. Make sure the seniors in your life are aware of fraud and identity theft risks and the steps they can do to help protect themselves.

Top 5 Scams Targeting Seniors:

Are you looking for love in all the wrong places? Romance scams are among the top ten frauds affecting Canadians. Typically, the victim and criminal will meet through social media or a dating site. The scammer will say that they live in another city or country and that they eventually want to meet the victim in person. The scammer will then say they are rich, but their funds are currently “tied up”. They will seek financial assistance from the victim but promise to pay them back. The requests for help are a scam - Don’t let the romance scam break your heart!

If it sounds too good to be true, it probably is! A lottery scam is a type of advance-fee fraud which begins with an unexpected notification that “You Have Won!” a large sum of money. These scams require you to pay a fee or taxes to collect the winnings. If you haven’t entered a lottery or contest, it’s impossible to win!

Grandchild in jail? Don’t act too quickly! Emergency frauds usually target loving grandparents, taking advantage of their emotions to rob them of their money. Typically, the scam starts with a grandparent receiving a call from someone claiming to be their grandchild. The “grandchild” will say they are in trouble or have been in a car accident and they need money immediately. Take time to verify the story, call the grandchild or the child’s parents. Scammers are wanting you to react quickly, never send money to anyone you don’t know and trust!

Threats and intimidation to pay your tax bill? The calls, emails and texts can look and sound authentic – and threatening. The fraudsters pressure the victims to either pay an outstanding balance or provide personal information to receive a tax refund. Do not rush into making a payment, especially if you are being threatened. Contact the Canada Revenue Agency directly to verify the situation.

Some scammers may be pretending to raise funds on behalf of a charity but are actually stealing your money! Donations are a vital source of funding for worthy causes and charities. As a donor, it’s important to be well-informed so you can feel confident about where your money is going. Gather as much information as possible on the organization, visit their website for annual reports, contact information, etc. Check the List of Charities on the Canada Revenue Agency website to find out if they are a registered charity.

General Safety Reminders!

Always follow these tips to keep your personal and financial information secure!

  • Do not click on strange links within emails.
  • If you are not expecting an Interac e-Transfer from someone, don’t accept it and do not click on any links to log into online banking.
  • Do not use public Wi-Fi to log into online banking.
  • Do not share your debit card and never disclose the personal access code (PAC) to anyone.
  • Visit the Canadian Anti-Fraud Centre to learn about current scams affecting Canadians.

To learn more about fraud & to report fraud visit the Canadian Anti-Fraud Centre.

To learn about the 12 common scams check out The Little Black Book of Scams 2nd Edition.

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